We exceed the Standards of Practice while staying practical and realistic.
We give our clients a hospitality gift bag. We know that purchasing a home and having an inspection can be difficult and stressful. Our gift bags are small way to express our appreciation for their business and hopefully alleviate some of the pressure of buying a home.
We give a free home maintenance manual with every inspection so that our clients will know and understand how to maintain their home and avoid costly repairs down the road.
We take the time with our clients to do a thorough walk-through at the end of the inspection. Because training, education and communication are part of our core values, we truly believe there is no such thing as a dumb question. So ask away!
We offer flexible payment options. We provide online invoicing and can accept payment by credit card, debit card, bank draft, ACH, E check, Apple Pay, Chase Pay, Venmo, or a PayPal account through our secure online payment processing system. (Cash, check or payment at closing is fine as well.)
Our pre-inspection agreement is 100% online so you don’t need to meet us before the inspection starts to sign paper work (although you’re welcome to come anyway!!)
We offer online booking so you can see our availability and request a date/time that works for you.
We answer our phone and reply promptly to text messages! You shouldn’t have to waste your time chasing down an inspector to get your inspection booked, discuss your report, or ask any other questions. We believe fast, reliable, accessible customer service is hard to find in the west Texas market and we promise to deliver that.
As a member of the Permian Basin Board of Realtors, we have lockbox access, so no one has to spend time meeting us on-site to let us in.